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Privacy Policy

Privacy Policy for www.coodyeurope.com

Effective Date: February 2025

At CoodyEurope (“we,” “our,” or “us”), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you visit our website [www.coodyeurope.com], use our services or interact with us online.

By using our website, you agree to the collection and use of your information as outlined in this policy. Please read it carefully to understand how we handle your personal data.

1. Information We Collect

We collect different types of personal information depending on how you interact with our website, including:
  • Personal Identification Information: This may include your name, email address, phone number, postal address, payment information, or other details you provide when filling out forms, making purchases, or contacting us.
  • Non-Personal Identification Information: This may include your IP address, browser type, device information, language preferences, referring URLs, and information on how you use our website, such as the pages you visit and the links you click on.
  • Cookies: We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that allow us to remember your preferences, track usage, and provide a more personalized experience. You can control cookies through your browser settings, but this may impact certain functionalities of the website.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide and Improve Our Services: To process your orders, manage your account, and provide customer support.
  • To Personalise Your Experience: To tailor our website content, offers, and recommendations based on your preferences and previous interactions.
  • To Communicate with You: To respond to your inquiries, send you transactional emails (e.g., order confirmations, updates) and, if you opt in, send marketing communications about our products, services, or promotions. You can unsubscribe from marketing emails at any time.
  • For Website Analytics:
  • To analyse user behaviour on the website, improve its functionality, and troubleshoot any issues.
  • To Comply with Legal Obligations: To fulfil legal or regulatory requirements, resolve disputes, and enforce our terms of service.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following situations:
  • Service Providers: We may share your information with trusted third-party service providers that help us operate our website and provide services to you, such as payment processors, delivery partners, and email service providers.
  • Legal Compliance: We may disclose your personal information when required by law or in response to valid legal requests by public authorities, such as a court order or government agency.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

4. How We Protect Your Data

We implement a variety of security measures to protect your personal information from unauthorised access, use, alteration, or destruction. These measures include encryption, secure servers, and firewalls. However, please note that no method of electronic transmission or storage is 100% secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

Under the UK’s Data Protection Act 2018 and the General Data Protection Regulation (GDPR), you have several rights regarding your personal information, including:
  • Right to Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: If any of the personal data we hold about you is incorrect or incomplete, you have the right to request that we correct it.
  • Right to Erasure: You can request that we delete your personal data, subject to certain exceptions.
  • Right to Restrict Processing: You can request that we limit how we process your personal data under certain circumstances.
  • Right to Object: You have the right to object to the processing of your data, particularly for direct marketing purposes.
  • Right to Data Portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format so you can transfer it to another provider.
If you wish to exercise any of these rights, please contact us at sales@coody.co.uk. We will respond to your request in accordance with applicable law.

6. Third-Party Links

Our website may contain links to external websites that are not operated by us. Please be aware that we are not responsible for the privacy practices or content of third-party sites. We recommend that you review their privacy policies before providing any personal information to them.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at: sales@coody.co.uk
This Privacy Policy was last updated on February 2025.
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